Our big gift for small businesses

(Cross-posted from the Google Small Business Blog)

To kick off 2011, we wanted to thank a few small businesses for taking the first step toward enhancing their online presence—and to provide additional resources for achieving this goal. So over the holiday season, we paid a surprise visit to five small businesses who recently started advertising their businesses online: Create A Cook and Twinkle Star in Massachusetts, Ramy’s Garage and Atlas Flooring in Texas, and Cloud 9 Frozen Yogurt in Georgia. These small businesses span several industries, but their founders share one common goal: to expand beyond their brick-and-mortar storefronts and into the world of e-commerce.

To help, we gave them each of them $100,000 in AdWords spend for 2011 as well as free consultations with AdWords representatives. Because we know online presence means more than just AdWords, we’ll also be providing them with web consultations, wireless service for the year as well as a few other little surprises. See footage from our surprise visit below:



We’re looking forward to making big investments in small businesses far beyond these lucky five. Small businesses have long benefited from Google products and services; now our hope is that all small business owners can have greater access to the tools and training they need to develop a cohesive strategy for doing more business online. We started last year by creating the Google Small Business Center and asking small business owners about their biggest wishes for 2011. We received an overwhelming response from business owners who, like the owners of these shops, want to do more business in the clouds in 2011.


We’re thrilled to help these five small business owners find online success in 2011 and we think we have a lot to learn from their experiences. We’ll check in on them from time to time and report on their successes as well as their growing pains.

In the meantime, check the Google Small Business Blog for updates, and if you’re a business owner, visit the Google Small Business Center for information on how you can bring your business online in 2011.

Posted by James Croom, Product Marketing Manager, Google Small Business Team

We asked. You told us your wishes for 2011

(Cross-posted from the Small Business Blog)

Two weeks ago, the Small Business Marketing team asked about your aspirations for the coming year. You told us the biggest wish for your business, and the wish for expanding your business’ online presence. Today, we’d like to share what we heard.

We combined your responses from our blog, Facebook and Twitter and organized them into three main themes and then sub-themes. Of course, not all wishes fell neatly into these themes, so we did create a Miscellaneous category.

Before the drum roll, thanks to everyone that took time to share and participate. Some wishes were big and audacious and others more practical, but all with an underlying tone of passion for what you do and a focus on delighting your customers. On with the results…

Theme 1: Move my business online

Not surprisingly, you’re passionate about the business products you’re using and made very specific feature requests. Rest assured if they were Google product related, we’ve shared your wishes with our product teams. Additionally, you said you want more online resources to help your business grow. Your comments acknowledged that referrals are now happening online through social media channels and, as such, you want to understand how to use these online tools. You also want more out of your websites. Ultimately, you said you want to do more online to run your business more efficiently and spend more time concentrating on your customers.

Click for larger image.

Theme 2: Grow my business

We heard that you want to continue to grow your business with increased profits, more customers, or more people. Lots of wishes for more marketing tools to increase your business’ visibility – the range included the entire marketing mix. You want simple tools made specifically for you. There were wishes for funds to buy equipment, spend more on advertising, build e-commerce into your offering, and lease real estate – to name a few.

Click for larger image.

Theme 3: Love my business

Many resounding wishes to continue fueling your passion because you love what you do. You’d love to learn more – from social media, AdWords and Places to creating marketing plans. You prefer support face-to-face with people and training at a relatively low cost. Many of you want more opportunities to network and support your fellow business owners. Whether it’s help getting the most out of applications and tools, or navigating a healthcare plan, you’d like some expertise to assist.

Click for larger image.

We thank you again for telling us your wishes for the coming year. Stay tuned as we will use these wishes to build upon our plans to to help small businesses succeed in 2011.

Posted by Leslie Hernandez, Product Marketing Manager, Google Small Business Team

Great tech support and good karma found with Google AdWords online

(Cross-posted from the Google Small Business Blog)

When Uday Challu noticed a growing dissatisfaction with avenues for technical support, he was inspired to create a better way for people to get help with their tech troubles. So in 2007 he founded iYogi.com, India’s first direct-to-consumer remote technical support company. Founded on a belief in good karma, iYogi aims to mitigate frustrations with technical products and services by delivering a high-quality customer service experience.

iYogi Founder Uday Challu

iYogi provides round-the-clock, 24-hours service on a wide variety of technical products and issues, in Australia, Canada, the U.S. and the U.K. Uday uses Google AdWords to reach these international customers.

Uday says he saw search and, in particular, AdWords as a way to reach customers in need of technical support. He says, “iYogi services are currently available in multiple geographies and advertising with AdWords seemed like the most obvious way to reach customers who were turning to the Internet to find and fix their problems.”

With the intent of starting small and building to scale, Uday targeted his first campaigns to the U.S. only. Using location and language targeting, iYogi launched a U.S.-only campaign with general keywords related to customer support, and honed his campaign over time. “We gathered lots of intelligence from the Search Query Report, which helped us identify other keywords people in the U.S. were searching for,” says iYogi Vice President of Online Marketing K.R. Sreejith. "We also tested new ad texts and customized these ad texts to highlight popular keywords."

Then, using lessons from his experiences in targeting the U.S., Uday expanded into the Canadian market. He found his experience in the U.S. helpful for the Canadian campaign, but didn’t see similarly high volume. After examining the global competitive landscape, he decided to expand to Australia and the U.K.

“We quickly learned that ads in the U.K., for example, had to be different than ads in the U.S.,” says Sreejith. “Using the Search Query Report, we noticed that the popularity of certain keywords was different in the U.K. and that there are differences in the spelling of these terms. We also learned from our sales teams that U.K. customers spend more time on the phone than do U.S. customers. So, we edited our ad texts and landing pages to reflect these different keywords and values.”

Today, iYogi is one of the fastest growing remote tech support provider in the world. As Uday continues to expand his business internationally, he’ll continue to use insights gained from his ad campaigns and to provide the rest of the world with similarly karmic technical support experiences!

Posted by Anand Devsharma, Team Manager, India

Custom shoes made possible with custom AdWords campaigns

(Cross-posted from the Google Small Business Blog)

Mike Knapp and Michael Fox had always dreamed of founding a start-up. Jodie Fox (Michael’s wife) had always loved custom-made shoes. When her friends started asking her to design shoes for them and to bring these handmade shoes back from her travels, she, Mike and Michael saw a business opportunity. The trio founded their online custom shoe design company Shoes of Prey to share the design experience with the rest of the world.



The business first took flight in Australia, where the founders live and their company is headquartered. Their first customers were trusted friends, who tested the online creation tool and proudly wore their personalized designs. The ability to create custom shoes quickly went viral. It seemed that with each step they took, the initial testers received questions about where they found their fabulous footwear. Soon strangers began making purchases, and when the website spread to overseas locations, the team began offering different currencies to allow for international sales.

The team had already created an AdWords account to promote Shoes of Prey to online customers in Australia. As they expanded internationally, they created new AdWords campaigns targeted at English-speaking countries with currencies they could process. They used AdWords location-targeting to show ads in new locations: Canada, Ireland, New Zealand, the U.K. and the U.S. Michael says, “Despite being based in Australia, it took only a matter of days for our first orders to start coming in from the other side of the world. It was exciting to see!”


Currently, about 10 percent of Shoes of Prey’s shoe sales come from AdWords customers—and about 40 percent of those sales are from international buyers. One of the main reasons they’ve been successful in reaching international audiences is the ease with which they can edit ad texts for each location. “Gift certificates have been really popular on our site,” Michael says. “So we use AdWords to promote our gift certificates. Key events for us are Mother's Day, Valentine's Day and Christmas.”

Michael then uses Google Insights for Search to identify each country’s peak search traffic dates for these occasions. “We time specific AdWords campaigns to target each of these events. Mother's Day is on a different day in different countries, so AdWords lets us run ads at different times of the year for the various countries, and edit the ads so they speak to users in those countries. For example, we’ll mention the price of our shoes in euro in Ireland and in dollars in the U.S.”


After only a year of operation, the founders have hired three new employees and have formed partnerships with local firms in Japan and Russia to localize their offering in those markets. “Early on in the life of our business, AdWords showed us the potential our business has for growth outside Australia, so we now offer Japanese and Russian versions of our website, complete with local marketing and customer support in those markets,” says Michael.

With AdWords, Michael, Jodie and Mike have been able to share their passion for custom shoes with international customers who share their love for customization. Their next step is to inspire all shoe lovers to design their own footwear. Michael tells us: “We're starting to experiment with the Google Display Network to help us find those first customers while they're browsing the web.” And they’ll continue to use AdWords location targeting and ad text customization to reach new international customers who might not know just how much fun designing shoes can be!

Posted by Maren Bean, Sr. Associate, Ads Communications

Finding your hidden treasure: international campaigns with AdWords

(Cross-posted on the Google Small Business Blog)

In 2000, Antoine Assi founded Middle Eastern export website www.aldoukan.com—it was one of the first e-commerce businesses in the Middle East. He was just 20 years old and he made time to develop the business in between computer science classes at his university. He needed a way to advertise his website from the comfort of his own dorm room, so he decided to test out Google AdWords.

His friends didn’t believe him when Antoine said he was going to sell and advertise traditional Middle Eastern foods and goods online. However, by 2004, his business had grown so rapidly that he decided to take leave from school to run it full-time. He then started his second company, www.mosaicmarble.com, which sells handcut decorative tiles online internationally.

Antoine believed there was a gap in the mosaic market and he wanted to share these artistic and historic decorations abroad. He knew there was a market for these tiles internationally—he just didn’t quite know where the opportunity existed. To identify these international growth opportunities, Antoine built on his knowledge of AdWords: He ran several AdWords campaigns, each targeted at the location and language of the test country.


From there, Antoine measured sales and percentage of website traffic from each country and campaign. He ended campaigns for countries with low sales volume and invested in campaigns for countries with higher sales volume and greater return on investment. Where he saw steady product sales, Antoine even had the company website translated into the language of the successful host country. As you can imagine, translating the site to the language of a country in which he’d already seen success only further promoted sales in that location.

Antoine refers to his AdWords campaigns as his hidden treasure, telling us that “the second month we started advertising on Google, we started feeling overwhelmed by the orders and the inquiries... We had to hire new employees on a weekly basis.”

Mosaic Marble quickly grew from two employees and eight artists to more than 40 employees and 120 artists. And the company’s website is now available in seven languages: Arabic, English, Finnish, German, Italian, Portuguese and French.


In addition to helping him expand his business, these international campaigns helped Antoine and his colleagues share these cultural icons with a larger part of the world. There are now homes and public spaces adorned with these ancient Greek creations in more than 50 countries worldwide. “Due to Google,” says Antoine, “we have customers such as the President of Congo, the Dubai Minister of Internal Affairs, the Princess of Jordan, and the Royal Music Academy of London.”

Posted by Elias Darwish, Account Manager, Dublin

Google Tags makes it easy as pie to find local customers

This is the latest post in our series about Small Business and the real-life entrepreneurs who are using Google tools to fuel their success. Previous posts have illustrated the possibilities enabled by online resources like Google Places, Google Apps, Google AdWords and YouTube. Starting today, we invite small business owners to check out our new Google Small Business Blog for more inspiring stories like these and the latest news, updates and tips to help you grow your business. -Ed.

To characterize the life of a small business owner as “busy” would be a bit of an understatement. You get up early to set up shop, spend all day on your feet working with customers and burn the midnight oil balancing expenses—then do it all over again the next day. It’s no wonder you sometimes feel you’d have to be superhuman (or be able to stop time) just to keep up!

With so many hats to wear, we know you don’t have much time to play the role of marketer. But attracting potential customers is an essential part of growing your business. With that in mind, we designed Google Tags, our newest online advertising offering through Google Places that lets you personalize your Google.com and Google Maps listing with specific information such as a coupon, video, website, menu, reservations, photos or a custom message.

Susan Holt, the co-founder of a recreational cooking school in Washington, D.C., has been using Google Tags, and I’ve asked her to share her experience:

My friend Susan Watterson and I had been friends for about 20 years and were both instructors at the same culinary institute when we saw a unique market opportunity and decided to go for it. Our employer, who was primarily focused on professional training for students and one-off recreational cooking classes for the public, was constantly turning away business; their business model relied on a paper catalog of printed classes that were advertised months in advance, so they had little flexibility to accept new bookings. But after watching an estimated $40,000 worth of business walk out the door one week because they couldn't accommodate the size or timing of these types of corporate events, Susan and I decided we could flip that model and create a cooking school specifically tailored to recreational learning and private events.

With no previous business experience, we began the long and eye-opening process of starting our own company. Along the way, we learned more about raising capital, leasing property and complying with design and construction codes than we ever could have imagined. Our vision and passion kept us going, and in November 2008, CulinAerie opened its doors in a 3,800 square foot space in downtown D.C.

A strong website with the built-in functionality to register and pay for classes online was part of our strategy from the start, but we soon realized we needed a way to generate more awareness. Part of that effort included building out our Place Page on Google Places to gain more visibility and make sure people looking for us online had basic information like our phone number and location.


Then in May 2010, we heard about Google Tags, a super-easy way to do online advertising that wouldn’t require any ongoing work. We already knew through our website analytics data that our free business listing on Google.com and Google Maps was bringing in lots of customers—about 60 percent, in fact. So the ability to include a little yellow tag to help our listing stand out against the competition was a no-brainer—and at $25 a month, it wouldn’t break the bank. At first, we used the website tag to drive more traffic to our website, but then we decided to push the envelope and switched to a coupon tag that promoted a discount on our classes.


Since setting up Google Tags, the clickthroughs on our listing have increased a whopping 400 percent! Class bookings also jumped 9 percent because of the coupon tag, and our 24 contract instructors are busier than ever teaching classes on baking and entertaining for occasions like team-building events, birthday parties and summer bridal showers.

Now, while we’re concentrating on the important things that ensure our clients have a good time at our school—like creating new concoctions for the cocktail mixing course—our Tags are working for us and helping us connect with new local customers online. I guess you could say it’s been a recipe for success.

Posted by Chikai Ohazama, Director of Product Management, Google Tags

Magnets to the masses: attracting customers to your business with YouTube

This post is the latest in our Small Business series about entrepreneurship and the various Google tools you can use to establish and improve your business presence on the Internet. Here, you’ll learn how, with only a digital camera and a small budget, you can use YouTube to drive sales and engage your potential customers. -Ed.

When you go to YouTube, you often see ads from big brand advertisers—a homepage ad or a display campaign running across the site. But many small business owners also use YouTube to reach their customers with videos about their products and services. While there are lots of different types of ads that small businesses can run on YouTube, sometimes the best way to show off your brand or product is to simply create a great video. Terrence Kelleman, founder of Dynomighty Design, has made YouTube videos the centerpiece of his company’s marketing strategy, so I’ve invited him to share his thoughts about how he grew his business using YouTube.

In 2001, I was working my day job as a digital photographer for e-commerce at The Museum of Modern Art (MoMA) when I found several prototypes for a product that were being thrown out. The plastic elements had magnets inside them, and as I broke them open and put the magnets on my desk, they suddenly shot together to form a straight line. Playing with the magnets, I realized I could make jewelry that was held together by magnetic force alone. This chance discovery was the first step on the road to starting my own company, Dynomighty, which sells magnetic jewelry and other creative products.

My first YouTube video of a magnetic bracelet was supposed to be a video for my own website to help demonstrate the dynamic features of our products. I was in a hurry the day I made it because my wife Ingrid and I were staying late to wrap up some orders. I set up some lights against a white background, and shot the video with a small point-and-shoot Canon digital camera without any editing. (In the original video, you could even hear the honking cars on Broadway outside our office in New York.) It took me three or four takes to fit all the magnetic jewelry "tricks" in a minute-long video. I posted the video to YouTube, we finished up for the night and went home.



Sitting at my desk about a month later, I heard the "beep" sound that told me I had a new email message. It beeped again, then again, and again until I noticed that in less than a minute, I’d received 13 messages notifying me of new comments on my YouTube video. And they kept coming: when I turned on my computer the next morning, it took an hour for all my email messages to load! We were inundated with orders, comments, questions, offers and opportunities to expand our business. Three months later, we’d finally caught up on all the orders, and our total sales in that time—following that one video—were approximately $130,000. Today, the video has almost 3 million views and continues to drive a steady flow of customers to our website.

YouTube gives us the perfect opportunity to incorporate video into our marketing because you don’t need advanced technical skills or expertise in online video creation or hosting. It helps us sell our product, learn about our audience and build a strong brand image. And as a small company with a limited advertising budget, YouTube has become our main advertising strategy. Not only are costs low with Promoted Videos, but healthy conversions also make YouTube our #1 referring site in terms of traffic and revenue.

We’ve made 146 other videos since our first one, and we’ve learned a lot. Most importantly, to make an effective video marketing campaign, you need to have compelling visuals and content. We often look to other popular videos on YouTube for inspiration, and ask ourselves “What do people like to watch?” Then we implement aspects of those videos into our own video work, and try to build a connection with our customers that pictures and product copy can’t really convey on their own. For instance, seeing videos of time-lapse mural paintings gave me the idea to capitalize on a unique feature of our Mighty Wallets®. The Mighty Wallet has a writable surface that you can draw on with Sharpie markers, so I set up my camera and let our design intern go freehand with his unique drawing style. The resulting video now garners about 15 percent of our total views online and has generated more than 270,000 views in seven months. And because of YouTube Insight, we’ve been able to learn a lot about our viewers—like their demographics and how they find our videos—and to use that information to develop a loyal following on the site. Today many of our videos receive more than 100,000 views within the first three months of being uploaded.

Nine years ago, a chance discovery led me to start my own company, and another discovery five years later helped me further grow my business through YouTube. I don't know what’s next for Dynomighty, but chances are you'll see it on YouTube.

Terrence (back left, in blue shirt) and the Dynomighty team

Posted by Tom Pickett, Director of Online Sales and Operations, YouTube

Google’s U.S. economic impact

(Cross-posted to the Google Public Policy Blog)

In 1978, people told Douglas Twiddy he was crazy when he started renting out vacation homes in the Outer Banks of North Carolina. More than 30 years later, his son Ross is using our AdWords advertising program to help attract prospective renters — and grow his small business, Twiddy. Thanks in part to AdWords, in just the past two years the company has added 100 new homes to its listings and hired 16 full-time employees, and it brings on another 50 seasonal employees each year.

This week is National Small Business Week, and Ross will be with me on Capitol Hill in Washington today to share his story and help unveil something that means a tremendous amount to me: a new report detailing, for the first time ever, Google’s economic impact in all 50 states.

People think of Google first and foremost as a search engine, but it’s also an engine of economic growth. In our report, we’re announcing that in 2009 we generated a total of $54 billion of economic activity for American businesses, website publishers and non-profits. Over the years people have asked us whether we could quantify our economic impact on a state level, and we’re pleased to do that for the first time with this report, which you can download at google.com/economicimpact.

In a time of tighter budgets and a slow economic recovery, we’re glad to support so many small businesses and entrepreneurs across the country by helping them find new customers more efficiently and monetize their websites through targeted advertising.

Here’s a video from me and our Chief Economist, Hal Varian, with more background on where we get the numbers:



The report is filled with really wonderful stories about the direct economic impact that AdWords, AdSense, Google Grants and our search engine have across the country. These are the stories of entrepreneurs across the country growing their businesses with Google. And this morning Googlers are hosting events in 10 other cities across the country (Atlanta, Austin, Boston, Chicago, Detroit, New York, Oakland, Portland (OR), Raleigh and Seattle) to help share those stories. Ladies and gentlemen, start your economic engines!

Posted by Claire Hughes Johnson, Vice President, Global Online Sales

Hello Google Apps, hello real collaboration

This is the latest post in an ongoing series about Small Business and resources for entrepreneurs. Previous posts have covered how Google AdWords and Google Places can help business owners use technology to drive success. -Ed.

I’ve talked to a lot of small businesses that don’t have the budget or the resources to invest in and maintain technology. That’s why I love telling them about Google Apps — a suite of web-based office tools — and how it can help move their businesses forward.

I always find that it’s easier for small businesses to understand the benefits of Google Apps when one of our customers tells the story for us. So I’ve asked Stephen Culp, Founder and Chairman of Chattanooga, TN-based Smart Furniture and CEO of Delegator, to share his experiences with Google Apps, and how he took a company that started out in a Stanford professor’s garage and made it a success. (Sound familiar?) We’ll continue the conversation with Stephen and other Google Apps customers at the U.S. Chamber of Commerce America’s Small Business Summit next week in Washington, D.C.

As the founder of three companies, an attorney, Naval Reserve Officer and former Peace Corps volunteer, I’m a believer in an entrepreneurial approach to virtually everything. Smart Furniture, for example, started back in 1998 in a Stanford professor’s garage, with a new business model called “Design on Demand®” that allows furniture and interiors for homes and offices to be customized for you, and more importantly, by you, all on the web.

Smart Furniture began as a small and growing company with phenomenal people, but limited budget (and time) for technology, especially the wrong kind. We tried for years to scale efficiently without pouring money into the “standard” infrastructure to run our business. We considered the idea of Microsoft® Exchange, and while the idea was great, in practice it got a lot more complicated — and expensive.

Then, in 2008, we discovered Google Apps. We liked the general virtues of SaaS applications that were inherent in Google Apps, and the fact that the applications improved over time without any effort from our team. Plus, the collaborative benefits were game-changing. Google Apps took that idea of efficient, company-wide collaboration and — unlike the alternatives — made it real.

In other words, for us, Google Apps does just what technology should. It frees up resources to focus on our actual business. It offers tools we didn’t have — or hadn’t integrated — before, including third-party apps from the Google Apps Marketplace. It replaces unnecessary layers of tech silliness with a simple, intuitive, integrated platform that actually serves us — our team and our goals.

Google Calendar alone increases our efficiency exponentially. Everyone can look at the same calendars, create new ones for events, projects or work groups, and share them, without having to master a byzantine instruction manual. Then there are the collaboration benefits. Before Google Apps, we’d constantly lose information as people changed roles or moved on to new projects. With Google Sites, we’ve eliminated the need for shared servers and their little air-conditioned server rooms, and replaced our entire intranet with one comfortably situated in the cloud. We use Google Sites to store company files and team members’ bios, and support our project groups. Meanwhile, Google Docs allows everyone to contribute to projects and idea creation — a key part of our company culture. We create documents to solicit feedback, track ideas, keep common agendas, take notes, prepare for meetings, manage inventory and even organize our company’s softball league. It’s part of almost everything we do.

Yes, our IT guys freaked out at first. Some thought that eliminating the maintenance of our previous system, a.k.a. Frankenstein, would make them no longer necessary. What they didn’t realize was how much better their jobs would get. Now they have the time to work on interesting projects — building, creating and innovating, rather than constantly rebuilding, patching and defragmenting. Our team is amazing, and we’re glad to have them back out of that air-conditioned server room.

At Smart Furniture, Google Apps helps build and support our culture, an important part of the secret sauce that has helped us succeed. Our culture keeps all of us working together, enjoying our days, not peering out the window wondering when we can clock out. As any company grows, it’s hard to maintain the sense of close collaboration that a small business has. Google Apps keeps us chatting (we all use chat in Gmail), collaborating, learning and growing together, as if we were still in the one-room office where we began — which was, incidentally, about the same size as the server room we were planning to build for Exchange.

In our experience, as a small business, the wrong technology can distract your team and drain resources, while the right technology can seamlessly support your goals. Both Smart Furniture and Delegator are on pace for greater than 100 percent growth in 2010. Customer satisfaction rates are at record levels, and we love where we work. For us, Google Apps is the right technology.

Stephen in the flagship Smart Furniture Studio

Posted by Tom Oliveri, Director, Google Apps and Enterprise

Connect with your "neigh"bors using Google Places

This is the second post in our Small Business series about entrepreneurship and the various Google tools you can use to establish and improve your business presence on the Internet. Here, you’ll learn how Google Places (formerly called the Local Business Center) can help you attract and be discovered by customers in your area for free. -Ed.

As a local business owner, one of the things that sets you apart is your ability to make personal connections with your customers because of your passion for what you do. Letting people know who you are and what your business is about is a vital part of finding customers, building lasting relationships with them and helping your business succeed. Google Places helps business owners like you to manage your online presence and supplement your Place Page with all the information that helps people decide to visit you — from basics like hours of operation and address to helpful extras like videos, coupons and special announcements.

To give you a firsthand account of how Google Places can help a small business grow and succeed, I’ve invited Danya Wright to share her experience:

I first began riding horses at age six. Ever since then I knew that I wanted to spend my life working with horses and sharing my passion with others. I had jobs working for several barns and riding programs around Arizona, but always dreamed of having a school of my own.

Two years ago, I finally realized my dream and opened Specialized Training and Riding School — S.T.A.R.S. of Horsemanship. At S.T.A.R.S., we offer lessons to riders of all ages and skill levels, provide therapeutic horse training services for those with disabilities, and train Special Olympics riders. Our property is a 10-acre scenic environment for our students and horses. But because we’re located in a rural area of Gilbert, AZ, this also presents a big challenge: I don’t have the advantage of “window shoppers” or drive-by traffic. Without a storefront, those who do pass by may not realize that my stable is open to customers. Whenever I want to find a local business, Google Maps is my resource, so I wanted to make sure my business appears there too.

I did a little research and quickly found Google Places (which was known as Local Business Center when I first signed up). Within a few minutes, I was able to update the S.T.A.R.S. Place Page to add key details about my business, like exact location and contact information. And I could mention the special services we offer like group classes, private lessons, birthday parties, Scouting events, parent-child sessions and so on. Now when a company’s looking specifically for a team-building venue, they can find my business easily.


Since avid equestrians can be quite particular about facility details, I wanted to make sure that my Place Page included all of the specialized information that’s relevant to my target clients. Now when you search on Google, you can be taken to our Place Page to see photos that offer preview of our stables and even meet Salty, one of the horses. You can also find a coupon to help provide a little extra incentive to come try out our lessons if you’re new to horseback riding.

Since I started using Google Places six months ago, my business has grown tenfold from what it was before — I’ve gone from averaging around 10 to 15 students to now serving more than 100. To be honest, I had just figured that new customers would trickle in over time, but it’s boomed far beyond my expectations. And now I can spend more time with horses and riders, and less at the computer!

Posted by Carter Maslan, Director of Product Management, Local Search

It takes one to show one: Getting a business off the ground with AdWords

This is the first in a series of posts about entrepreneurship and the resources that can help small businesses succeed. In the coming weeks, we’ll share the inspirational stories of real people — just like you — who’ve used various Google tools to start up, maintain and grow their businesses. To kick off the series, we’re starting with a post about a small business owner’s experience with Google AdWords — the program that helped level the marketing field for companies of all sizes. -Ed.

Small businesses are especially close to my heart. When he retired from teaching, my father ran a small art company in Maine, and I saw firsthand how fulfilling — and how difficult — it was for him to realize his dream of running his own business. Unfortunately, his business closed its doors after just a few years. His key challenge: attracting qualified customers.

Many new businesses face similar challenges, but the power of technology can help business owners find the customers they need. Whether you’re a fledgling entrepreneur trying to turn your passion into a profit or an established enterprise trying to get to the next level, Internet tools like Google AdWords are the key to being there when customers come looking for you online.

To show what's possible, we invited 53-year-old Jay Berkowitz to share his experience creating a business and using AdWords to help it flourish. Here's what Jay has to say:

Like most first-time parents, my life completely changed when my daughter Hillary was born in 1993. My wife Janet and I decided that one of us should stay at home to care for her while the other continued working full time. Janet kept her engineering job, and I ended up quitting my job as a Wall Street bond analyst to become Mr. Mom.

Later, when Hillary started school, I had more free time. It seemed like the perfect chance to do something I’d always dreamed of: launch my own business and work for myself. I started selling themed plates and lunchboxes at New York City street fairs. Then in 2001, eight-year-old Hillary showed me (her non-tech-savvy dad) how to turn on a computer. That was the beginning of taking the business online, and realizing a whole new world of possibility. Janet and I worked together to build a website, PlatesPlus4Kids.com, and we started advertising online with Google AdWords. Soon, my little project became a full-fledged venture.

By advertising on the Internet, I was able to reach interested customers not only in my area, but all over the country. More and more people found my store through online searches. In no time, I had so many orders that I could no longer keep my inventory of themed cups, plates and lunchboxes on the kitchen table. The stock moved to the den, then the basement, and finally to a warehouse 20 minutes from our house in Little Neck, New York. Over the years, I've also expanded my product line and now offer children’s backpacks, umbrellas, flatware, snack containers and sandwich boxes. What started as a hobby now brings in about $500,000 in sales annually.

I only pay when people click on my ad and go to my website, so the cost of marketing is within my means. I increase the budget during the back-to-school season and the holidays (my peak periods) so my ads show above the search results during those times. I've also noticed that customers seem to be in a shopping mood on Mondays and Tuesdays, so I sometimes increase my budget on those days to make sure my ads show up more. Depending on trends, I create new ads to promote different characters and new inventory. For example, now that Yo Gabba Gabba is popular and baseball season is starting, I'm making adjustments so that those phrases combined with words like “dishes,” “placemats” and “cups” trigger my ads. And of course, I have ads that mention items with princesses and superheroes — those are top sellers year-round.


What's really great is that even though my business has expanded over the past seven years, it's still a small family company. Two people work for me at the warehouse, but I work from home. Janet takes pictures of the products and works on the website on the weekends. I've had the freedom to be a hands-on parent to Hillary and the privilege of helping other parents connect with their kids through my store. Certain celebrity parents have found me through my AdWords ads and bought items for their kids.

I consider myself a pretty ordinary guy. When I started PlatesPlus for Kids, I had no idea it would become what it is today. It's heartening to know that by following your gut and putting in a lot of hard work, you can find a fulfilling second career. Or maybe a first one.

Jay, Hillary and Janet

Posted by Claire Johnson, Vice President, Online Sales and Operations, Advertising Programs