We asked. You told us your wishes for 2011

(Cross-posted from the Small Business Blog)

Two weeks ago, the Small Business Marketing team asked about your aspirations for the coming year. You told us the biggest wish for your business, and the wish for expanding your business’ online presence. Today, we’d like to share what we heard.

We combined your responses from our blog, Facebook and Twitter and organized them into three main themes and then sub-themes. Of course, not all wishes fell neatly into these themes, so we did create a Miscellaneous category.

Before the drum roll, thanks to everyone that took time to share and participate. Some wishes were big and audacious and others more practical, but all with an underlying tone of passion for what you do and a focus on delighting your customers. On with the results…

Theme 1: Move my business online

Not surprisingly, you’re passionate about the business products you’re using and made very specific feature requests. Rest assured if they were Google product related, we’ve shared your wishes with our product teams. Additionally, you said you want more online resources to help your business grow. Your comments acknowledged that referrals are now happening online through social media channels and, as such, you want to understand how to use these online tools. You also want more out of your websites. Ultimately, you said you want to do more online to run your business more efficiently and spend more time concentrating on your customers.

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Theme 2: Grow my business

We heard that you want to continue to grow your business with increased profits, more customers, or more people. Lots of wishes for more marketing tools to increase your business’ visibility – the range included the entire marketing mix. You want simple tools made specifically for you. There were wishes for funds to buy equipment, spend more on advertising, build e-commerce into your offering, and lease real estate – to name a few.

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Theme 3: Love my business

Many resounding wishes to continue fueling your passion because you love what you do. You’d love to learn more – from social media, AdWords and Places to creating marketing plans. You prefer support face-to-face with people and training at a relatively low cost. Many of you want more opportunities to network and support your fellow business owners. Whether it’s help getting the most out of applications and tools, or navigating a healthcare plan, you’d like some expertise to assist.

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We thank you again for telling us your wishes for the coming year. Stay tuned as we will use these wishes to build upon our plans to to help small businesses succeed in 2011.

Posted by Leslie Hernandez, Product Marketing Manager, Google Small Business Team

An update on Google Fiber

Earlier this year we announced an experiment we hope will help make Internet access better and faster for everyone: to provide a community with ultra high-speed broadband, 100 times faster than what most people have access to today.

This week I joined Google as vice president of Access Services to oversee the Google Fiber team. Over the past several months I’ve been following the progress the team has already made—from experimenting with new fiber deployment technologies here on Google’s campus, to announcing a “beta” network to 850 homes at Stanford—and I’m excited for us to bring our ultra high-speed network to a community.

We had planned to announce our selected community or communities by the end of this year, but the level of interest was incredible—nearly 1,100 communities across the country responded to our announcement—and exceeded our expectations. While we’re moving ahead full steam on this project, we’re not quite ready to make that announcement.

We’re sorry for this delay, but we want to make sure we get this right. To be clear, we’re not re-opening our selection process—we simply need more time to decide than we’d anticipated. Stay tuned for an announcement in early 2011.

Posted by Milo Medin, Vice President, Access Services

你好, नमस्ते and bonjour to better mobile web Gmail

(Cross-posted from the Google Mobile Blog)

There are many ways to get your Gmail on your phone. The mobile webapp version of Gmail (which you can get to by going to gmail.com in your browser) is the best way to get the most Gmail features on your iPhone or Android-powered device. Features such as search, stars, labels and threaded conversations all work in the mobile webapp just as they do in the desktop Gmail experience. Today, we’re bringing the latest version of our HTML5 webapp to 44 new languages.



Before today, this new version was only available for U.S. English, but we’re now expanding to Arabic, Bulgarian, Catalan, Chinese (Traditional and Simplified), Croatian, Czech, Danish, Dutch, English (UK and American), Estonian, Filipino, Finnish, French, German, Greek, Hebrew, Hindi, Hungarian, Icelandic, Indonesian, Italian, Japanese, Korean, Latvian, Lithuanian, Malay, Norwegian (Bokmal), Polish, Portuguese (for both Portugal and Brazil), Romanian, Russian, Serbian, Slovak, Slovenian, Spanish (for both Spain and South America), Swedish, Thai, Turkish, Ukranian, Urdu and Vietnamese.

If your phone’s default language is one of those listed, go to gmail.com in your phone’s browser and the new interface will appear in your language automatically. We’ve been rolling these changes out, so some of you may have already seen them. You’ll get a bunch of new goodies including offline support, smart links (titles will appear in links for Google Maps, YouTube and Google Docs), the ability to add and remove labels, layout improvements and more—in addition to the existing features like starring, better threaded conversations and search.

This new version works for iPhones running iOS 2.2.1 and above, and all versions of Android. Go to gmail.com in the browser of your iPhone or Android-powered device to try it out, and if you have any feedback, let us know in our forum.

Posted by Scott Eblen, Product Manager

TeachParentsTech.org: keeping tech support a family business

Every December for as long as I can remember, I’ve come home to something like this:


If you couldn’t already tell, that’s a list of things my dad wants me to teach him how to do. Don’t get me wrong, I love teaching my dad how to do stuff on his computer—and he’s fairly tech-savvy as far as dads go—but sometimes trudging through that to-do list gets tedious.

Talking to fellow Googlers, I learned that I wasn’t alone in my role as the one-man family tech support team. In fact, I was hard pressed to find anyone who didn’t have a similar story about getting their parents up to speed.

This got a few of us thinking. Why isn’t there a site designed to help “kids” teach their parents about computer basics? So we put our heads together and built a new site: TeachParentsTech.org.



TeachParentsTech.org lets you select from more than 50 basic how-to videos to send to mom, dad, your old college roommate, your neighbor or anyone else who could use a little help with tech tasks—whether it’s how to copy & paste to how to share a big file. Wrap up your video with a custom email and off it goes! The recipient will receive your message and a link to the video(s) you selected.


As an added treat, the first 10,000 people who send tech support care packages will also be able to send a real tech support care package in the (snail) mail to the recipient of their choice (U.S. only)—on us.


I hope this shaves off an hour or two of your family tech support duties this December—and beyond!

Update 6:04 PM: Whoa, that was fast! We're now out of snail mail care packages.

Posted by Jason Toff, Toff Family Tech Support